Terms & Conditions

Last Updated: October 2026

Welcome to Croptera Global Digital Marketing. These Terms & Conditions govern your use of our website and your engagement with our digital marketing services. By accessing our website, submitting an enquiry, or engaging our services, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About Croptera Global Digital Marketing

Croptera Global Digital Marketing is a digital marketing agency based in Dubai, UAE. We provide digital marketing and related services to businesses and organizations, including but not limited to:

• Performance Marketing and Paid Advertising
• Search Engine Optimization (SEO)
• Social Media Marketing and Management
• Website Design and Development
• Digital Marketing Strategy
• Content Strategy and Marketing
• Analytics, Tracking and Reporting
• Lead Generation and Conversion Optimization

2. Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit the use of the website by any other person.

You must not attempt to gain unauthorized access to our website, servers, systems, databases, or any information connected with our website.

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms & Conditions have been violated.

3. Our Services

The scope of services provided by Croptera Global Digital Marketing will depend on the service package, proposal, quotation, agreement, or other written communication agreed upon with the client.

Services, deliverables, timelines, advertising platforms, campaign requirements, reporting frequency, fees, and other project-specific details may vary depending on the client's requirements.

Any additional work or services outside the agreed scope may be subject to additional fees and will normally require client approval before commencement.

4. Client Responsibilities

To enable us to provide our services effectively, clients are responsible for providing accurate, complete, and timely information, materials, approvals, and access where required.

This may include:

• Business and company information
• Brand assets, logos, images, videos, and other creative materials
• Website and hosting access where required
• Advertising platform access
• Social media account access
• Analytics and tracking access
• Product or service information
• Approvals and feedback required for campaigns or content

Delays caused by incomplete information, delayed approvals, unavailable access, or other client-related circumstances may affect project timelines.

5. Advertising & Third-Party Platforms

Our services may involve third-party platforms such as search engines, social media networks, advertising platforms, analytics services, hosting providers, and other technology providers.

We do not control these third-party platforms and cannot guarantee their availability, policies, algorithms, approval processes, pricing, performance, or future changes.

Advertising results may be affected by factors outside our control, including platform algorithms, competition, market conditions, audience behavior, seasonality, platform policies, account restrictions, and changes to advertising costs.

6. Marketing Results

Digital marketing performance can vary significantly depending on the industry, market, competition, budget, offer, website, audience, platform, and many other factors.

While we use reasonable professional efforts and marketing strategies to achieve agreed objectives, Croptera Global Digital Marketing does not guarantee specific rankings, leads, sales, revenue, traffic levels, advertising results, or other performance outcomes.

Any examples, case studies, projections, estimates, or performance figures presented by us are for illustrative or informational purposes and should not be interpreted as a guarantee of future results.

7. SEO Services

SEO results are influenced by search engine algorithms, competition, website quality, content, technical factors, industry conditions, and other factors beyond our control.

We cannot guarantee a particular position, ranking, traffic level, featured placement, indexing status, or timeframe for SEO results.

Search engines may change their algorithms, policies, or ranking systems at any time, which may affect the performance of SEO campaigns.

8. Website Design & Development

Website projects are delivered according to the agreed scope and requirements. The client is responsible for reviewing and approving content, design elements, functionality, and other project deliverables within the agreed review period.

Additional features, pages, integrations, revisions, functionality, or requirements outside the agreed scope may incur additional charges.

9. Intellectual Property

Unless otherwise agreed in writing, each party retains ownership of intellectual property that it owned prior to the commencement of a project.

Client-provided materials, including logos, trademarks, photographs, videos, text, and other content, remain the property of the client or their respective owners.

Third-party materials, software, fonts, plugins, templates, stock assets, and other licensed resources remain subject to their respective licenses and terms.

Upon full payment and subject to the applicable agreement, the client may receive the agreed rights to final deliverables created specifically for the project.

10. Content & Client Materials

The client is responsible for ensuring that any materials, information, images, trademarks, claims, or content supplied to Croptera Global Digital Marketing can legally be used for the intended marketing purpose.

The client must not provide materials that infringe third-party intellectual property rights, privacy rights, trademarks, copyrights, or other legal rights.

11. Payments & Fees

Fees and payment terms will be communicated through the applicable quotation, proposal, invoice, service agreement, or other written communication.

Unless otherwise agreed, work may be dependent on receiving the required payment or confirmation before services commence.

Additional services or work outside the agreed scope may be charged separately.

12. Cancellation & Termination

Either party may request termination of an ongoing service arrangement in accordance with the applicable agreement or written terms between the parties.

Any outstanding fees for services already completed, approved work, committed third-party costs, or other agreed expenses may remain payable following termination.

13. Confidentiality

We respect the confidentiality of information shared with us for the purpose of providing our services. We will take reasonable measures to protect confidential business information provided by clients.

Confidentiality obligations may not apply to information that is publicly available, independently developed, already lawfully known, or required to be disclosed by law.

14. Third-Party Services

Our work may require the use of third-party services, software, platforms, plugins, hosting providers, analytics tools, advertising platforms, or other external services.

Such services may have their own terms, policies, fees, limitations, and privacy practices. Croptera Global Digital Marketing is not responsible for changes, interruptions, failures, or limitations caused by third-party providers.

15. Website Availability

We aim to keep our website available and functioning properly; however, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, updates, technical issues, hosting problems, security incidents, or circumstances beyond our reasonable control.

16. Limitation of Liability

To the extent permitted by applicable law, Croptera Global Digital Marketing will not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or services.

This includes, where applicable, losses relating to business interruption, loss of revenue, loss of profits, loss of data, advertising performance, search engine rankings, platform restrictions, or third-party service interruptions.

17. Indemnification

You agree to indemnify and hold harmless Croptera Global Digital Marketing from claims, liabilities, losses, damages, or expenses arising from your misuse of our website, violation of these Terms & Conditions, or infringement of third-party rights through materials or information supplied by you.

18. Changes to These Terms

We may update or modify these Terms & Conditions from time to time to reflect changes in our services, business practices, technology, or legal requirements.

The updated version will be published on this page with a revised "Last Updated" date. Your continued use of our website following an update constitutes acceptance of the revised terms.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates and the applicable laws and regulations of the Emirate of Dubai.

20. Contact Us

If you have any questions about these Terms & Conditions, please contact us: